Privacy Notice – POPIA Compliance
Max Products respects your right to privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).
We will not sell, share, or disclose your personal information to any third party unless:
- it is required by law;
- it is necessary to carry out a transaction requested by you (for example, providing your delivery address to a courier); or
- you have given your consent.
By using our website, www.maxproducts.co.za, you agree to the collection and use of your personal information as described in this Privacy Notice.
Information We Collect
When you place an order, register an account, or complete an online form, we may collect personal information including, but not limited to:
- your full name;
- postal and delivery address;
- email address;
- telephone number; and
- any other information required to provide our products or services.
We may also collect technical information such as:
- Internet Protocol (IP) address;
- browser type;
- pages visited on our website; and
- click-stream data.
This information is collected automatically for security, operational, and analytical purposes.
How We Use Your Information
Your personal information is used only for lawful and reasonable purposes, including:
- processing and fulfilling orders;
- communicating with you regarding your account or transactions;
- providing customer support;
- improving our website and services;
- complying with legal and regulatory obligations; and
- marketing our products or services, where you have not opted out.
You may opt out of marketing communications at any time by updating your profile or by emailing admin@maxproducts.co.za.
Disclosure of Information
Your information may be shared only with:
- authorised employees of Max Products;
- service providers or agents (such as couriers or payment processors) who require the information to perform their services; and
- authorities, where required by law.
All third parties are required to protect your personal information and use it only for the purpose for which it was provided.
Cookies
Our website uses cookies (small text files stored on your device) to recognise your browser and improve your user experience, such as remembering items in your shopping cart. You may disable cookies in your browser settings, although this may affect website functionality.
Your Rights Under POPIA
You have the right to:
- access the personal information we hold about you;
- request correction or deletion of your personal information;
- object to the processing of your personal information; and
- withdraw consent where processing is based on consent.
To request removal of your information from our active database, please email admin@maxproducts.co.za with the subject line “REMOVE FROM DATABASE”. We will process your request as soon as reasonably practicable.
Security of Your Information
We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, or destruction. These measures include password protection and encryption where appropriate.
You are responsible for keeping your login details confidential and for logging out of your account after use.
Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
Disputes and Complaints
If you believe that we have not complied with this Privacy Notice or POPIA, please contact us at admin@maxproducts.co.za with a detailed description of your concern. We will investigate and attempt to resolve the matter promptly.
Any disputes relating to privacy are subject to this Privacy Notice and our Terms and Conditions.
Amendments to This Privacy Notice
We may update this Privacy Notice from time to time. Any changes will be posted on this page. We will not amend this Privacy Notice in a manner that reduces the level of protection of your personal information.
